Contact Us

Use the form on the right to contact us.

Name
Name

New York
New York, NY,
United States

FRASSAÏ is a jewelry and fragrance brand with bases in Buenos Aires and New York. Our pieces combine noble and organic materials and often play with fragrance, engaging the senses. Each one is the expression of an emotion. FRASSAÏ does not rely solely on expensive materials, believing that everything that comes from nature is precious. As part of the house's sustainable approach, all jewelry is handcrafted in limited quantities. Each piece is truly unique.
EMBARK UPON A NEW SENSORIAL EXPERIENCE. 

Returns & Exchanges

Should you wish to make a return or exchange by mail, please contact us by email at info@frassai.com to make arrangements.

You may return your creation to FRASSAÏ for exchange or refund to the original credit card within 10 days of receipt. You may return only jewelry in new and unused state, in perfect condition, with all protective materials in place. FRASSAÏ will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way. Please note that sale, custom-made, custom-size, and engraved items are final and thus not eligible for returns. 

Once FRASSAÏ has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. FRASSAÏ is not responsible for any fees charged by customs.

If you decide to refuse any shipments from FRASSAÏ, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to FRASSAÏ. This amount will be subtracted from your merchandise refund. We are unable to ship to military APO/FPO addresses, as well as P.O. Boxes.