Contact Us

Use the form on the right to contact us.

Name
Name

New York
New York, NY,
United States

FRASSAÏ is a fragrance and jewelry house born in Buenos Aires and New York. With a sensorial approach to design, each piece is conceived to evoke the senses. Our fine scented candles and eau de parfum collection will transport you into a scented journey through places, memories and time. As part of the house's sustainable approach, all jewelry is handcrafted locally and in small quantities. We utilize recycled materials whenever possible. 

Returns & Exchanges

Should you wish to make a return or exchange by mail, please contact us by email at info@frassai.com to make arrangements.

You may return your creation to FRASSAÏ for exchange or refund to the original credit card within 10 days of receipt. You may return only jewelry in new and unused state, in perfect condition, with all protective materials in place. FRASSAÏ will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way. Please note that sale, custom-made, custom-size, and engraved items are final and thus not eligible for returns. 

Once FRASSAÏ has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. FRASSAÏ is not responsible for any fees charged by customs.

If you decide to refuse any shipments from FRASSAÏ, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to FRASSAÏ. This amount will be subtracted from your merchandise refund. We are unable to ship to military APO/FPO addresses, as well as P.O. Boxes.